We aim to deliver all orders within 5 to 15 business days from dispatch. Please note that occasionally delivery may take a few more days. USA, EU countries, Japan and Hong Kong are not subject to import tax and duty. Please note, you may be charged custom duty and import tax for shipping to countries not listed above.
Returns & Refund
Undamaged items still bearing the original label and in original packing can be returned within 30 days of receipt. Returns requested outside of this period cannot be accepted for a refund.
Simply request a return authorization number (RA) using the Customer Service contact form. Please include your proof of purchase, a photo of the internal production batch number (this can be found on the interior main compartment left hand top corner), your name, mailing address and phone number and enter the reason why you want to send your item(s) back. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to NYA-EVO. If you return your product to us, it must be sent by carriage paid with tracking ability and suitably packaged. Please note that customs fees will not be returned and that it is the buyer’s responsibility to handle and pay for the return shipping costs.
If for any reason the products you bought do not meet your expectations, let us know, we will work with you to make it right!